1st Delivery?

On Monday, we received an email notifying us of a delivery scheduled for April 1st. We responded to the email, and my husband confirmed that we would be ready. Later Tuesday morning, we received a confirmation email with a delivery window of 8:00 a.m. to 12:00 p.m. on Wednesday. Exactly two hours after that, we got another email changing the delivery day to April 2nd. We were confused. We assumed we would receive a new delivery time the next day. Wednesday came and went without any update.

In the meantime, between client meetings, I continued cleaning each room from top to bottom. The delay actually made things easier since I didn’t have to rush or push through really long days during this transition move.

Delivery Day?

On April 2nd, we still had not received a delivery time email, so we were not sure what was happening. We were both up and ready by 8:00 a.m. I managed to get through my workday without interruptions, but by 12:30 p.m., there was still no sign of the truck. My husband called the office to check the status. They told us they could not reach the driver and had no idea what the delay was. They promised to contact us as soon as they had an update.

Two hours later, my husband received a call from the transportation office in Jacksonville. We explained we had heard nothing, and there was still no delivery. Once again, they said they would follow up. About half an hour later, the driver finally called my husband and said he would arrive at 4:58 p.m.

At 4:00 p.m. on Thursday, we received a delivery follow-up feedback email asking how our move went. The truck still had not arrived, so I could not answer any of the questions. My husband emailed them to explain the situation. At 4:46 p.m., they replied that the driver would be there between 5:00 and 5:30 p.m. and gave us a number to call if the driver did not show by 5:30. That time came and went with no delivery. The driver finally pulled up at 5:48 p.m. At that point, I canceled my Friday meetings, knowing it was going to be a long night of unpacking after our move.

The drivers unloaded the truck, and then we had to assemble everything that had been taken apart. Of course, not everything was put back together, and some pieces that were assembled had extra parts left over. The drivers finally left around 11:30 p.m. We did not go to bed until after midnight.

After the Delivery
On Friday, my husband received a text asking about his satisfaction with the delivery. He replied that the delivery had run well outside the normal window, not everything had been reassembled, and there were still extra parts. He did receive a text with an apology for the trouble. I would not recommend this company to anyone who is moving as a military spouse.

It is Easter Sunday, and we are finally finished unpacking all the boxes from our household goods delivery. Now we are deciding where to place everything. I hope you had a nice weekend.

Originally published on LinkedIn on April 7, 2026. [Read it here]